/* Ticket list, queue and conversation layout adapted from YouSchool support. */
.support-page { max-width: 1180px; margin: 0 auto; min-width: 0; }
.support-page *, .support-page *::before, .support-page *::after { box-sizing: border-box; }
.support-heading { display: flex; justify-content: space-between; align-items: center; gap: 24px; margin-bottom: 28px; }
.support-heading > div { min-width: 0; }
.support-heading h1 { font-size: clamp(26px, 3.4vw, 36px); line-height: 1.2; margin: 8px 0 12px; overflow-wrap: anywhere; letter-spacing: -.035em; }
.support-heading p { color: var(--color-text-muted); max-width: 650px; line-height: 1.6; }
.support-eyebrow { color: var(--color-primary-600); font-size: 11px; font-weight: 800; letter-spacing: .14em; }
.support-heading .btn, .support-form-actions .btn { flex-shrink: 0; min-height: 44px; }
.support-back { display: inline-flex; color: var(--color-text-muted); text-decoration: none; font-size: 14px; margin-bottom: 20px; }
.support-panel { background: var(--color-surface); border: 1px solid var(--color-border); border-radius: var(--radius-lg); padding: 24px; }
.support-panel h2 { font-size: 16px; margin: 0 0 18px; }
.support-ticket-list, .support-queue { display: grid; gap: 14px; }
.support-ticket-card { display: block; text-decoration: none; color: var(--color-text); background: var(--color-surface); border: 1px solid var(--color-border); border-radius: var(--radius-lg); padding: 22px 24px; transition: border-color .15s, box-shadow .15s; min-width: 0; }
.support-ticket-card:hover { border-color: var(--color-primary-300); box-shadow: var(--shadow-sm); }
.support-ticket-card--unread { border-left: 4px solid var(--color-primary-500); }
.support-ticket-card h2 { font-size: 18px; line-height: 1.4; margin: 12px 0; overflow-wrap: anywhere; }
.support-ticket-top { display: flex; align-items: center; flex-wrap: wrap; gap: 10px; }
.support-ticket-number { color: var(--color-text-muted); font-size: 12px; font-weight: 600; }
.support-status, .support-unread, .support-priority { display: inline-flex; align-items: center; border-radius: var(--radius-pill); padding: 5px 10px; font-size: 11px; font-weight: 700; }
.support-status { background: var(--color-surface-soft); color: var(--color-text-muted); }
.support-status--new { background: var(--color-primary-50); color: var(--color-primary-700); }
.support-status--open { background: var(--color-secondary-50); color: var(--color-secondary-600); }
.support-status--waiting_customer { color: var(--color-success-600); background: var(--color-surface-soft); }
.support-unread { color: var(--color-primary-600); background: var(--color-primary-50); }
.support-ticket-bottom { display: flex; flex-wrap: wrap; justify-content: space-between; gap: 10px; color: var(--color-text-muted); font-size: 12px; }
.support-ticket-bottom > :last-child { color: var(--color-primary-600); font-weight: 600; }
.support-empty { text-align: center; padding: 64px 24px; background: var(--color-surface); border: 1px dashed var(--color-border-strong); border-radius: var(--radius-xl); }
.support-empty-icon { display: inline-grid; place-items: center; width: 64px; height: 64px; background: var(--color-primary-50); border-radius: 20px; font-size: 28px; margin-bottom: 20px; }
.support-empty h2 { font-size: 22px; margin: 0 0 12px; }
.support-empty p { max-width: 420px; margin: 0 auto 24px; color: var(--color-text-muted); line-height: 1.6; }
.support-field { display: flex; flex-direction: column; gap: 8px; min-width: 0; }
.support-field label { font-size: 13px; font-weight: 600; color: var(--color-text-soft); }
.support-page .form-control { width: 100%; min-width: 0; max-width: 100%; font: inherit; }
.support-page textarea { line-height: 1.6; resize: vertical; min-height: 140px; }
.support-create-form { max-width: 760px; display: grid; gap: 24px; }
.support-hint { color: var(--color-text-muted); font-size: 12px; line-height: 1.6; }
.support-error { color: var(--color-danger-500); font-size: 13px; }
.support-form-actions { display: flex; flex-wrap: wrap; justify-content: flex-end; align-items: center; gap: 12px; }
.support-check { display: flex; align-items: center; gap: 8px; font-size: 12px; color: var(--color-text-soft); line-height: 1.5; cursor: pointer; }
.support-check input { flex-shrink: 0; width: 16px; height: 16px; accent-color: var(--color-primary-600); }
.support-stats { display: grid; grid-template-columns: repeat(3, minmax(0, 1fr)); gap: 16px; margin-bottom: 24px; }
.support-stat { display: flex; flex-direction: column; gap: 12px; padding: 22px 24px; text-decoration: none; color: var(--color-text); border: 1px solid var(--color-border); border-radius: var(--radius-lg); background: var(--color-surface); }
.support-stat span { color: var(--color-text-muted); font-size: 12px; }
.support-stat strong { font-size: 32px; line-height: 1; }
.support-filters { display: flex; flex-wrap: wrap; align-items: flex-end; gap: 16px; margin-bottom: 24px; }
.support-filters > .support-field:first-child { flex: 1 1 230px; }
.support-filters > .support-field { flex: 0 1 180px; }
.support-filters .support-check { min-height: 44px; }
.support-queue-row { display: grid; grid-template-columns: minmax(0, 1fr) auto; gap: 24px; }
.support-queue-main { min-width: 0; }
.support-queue-main p { font-size: 12px; color: var(--color-text-muted); overflow-wrap: anywhere; }
.support-queue-meta { display: flex; flex-direction: column; align-items: flex-end; justify-content: center; gap: 10px; font-size: 12px; color: var(--color-text-muted); }
.support-priority { padding: 0; font-weight: 600; }
.support-priority--high { color: var(--color-danger-500); }
.support-detail { display: grid; gap: 24px; }
.support-detail--operator { grid-template-columns: minmax(0, 1fr) 285px; }
.support-dialogue { min-width: 0; display: grid; gap: 20px; align-content: start; }
.support-thread { display: flex; flex-direction: column; align-items: flex-start; gap: 18px; min-height: 260px; max-height: 65vh; overflow-y: auto; background: var(--color-surface-soft); }
.support-message { max-width: 88%; padding: 16px 18px; background: var(--color-surface); border: 1px solid var(--color-border); border-radius: 16px 16px 16px 4px; min-width: 0; }
.support-message--own { align-self: flex-end; background: var(--color-primary-50); border-color: var(--color-primary-100); border-radius: 16px 16px 4px 16px; }
.support-message--note { align-self: stretch; max-width: 100%; background: var(--color-secondary-50); border-style: dashed; border-color: var(--color-secondary-300); }
.support-message header { display: flex; flex-wrap: wrap; gap: 8px 20px; align-items: baseline; justify-content: space-between; font-size: 11px; margin-bottom: 8px; }
.support-message time { font-size: 10px; color: var(--color-text-muted); }
.support-message-body { white-space: pre-wrap; overflow-wrap: anywhere; font-size: 14px; line-height: 1.7; }
.support-notice { font-size: 13px; line-height: 1.6; color: var(--color-text-muted); background: var(--color-primary-50); padding: 16px 20px; border-radius: var(--radius-md); }
.support-composer { display: grid; gap: 16px; }
.support-sidebar { display: flex; flex-direction: column; gap: 20px; min-width: 0; }
.support-sidebar p { font-size: 13px; line-height: 1.6; }
.support-user-email { overflow-wrap: anywhere; }
.support-metadata { display: grid; gap: 18px; }
.support-metadata h2 { margin-bottom: 0; }
.support-timeline { list-style: none; padding: 0; display: grid; gap: 16px; }
.support-timeline li { padding-left: 12px; border-left: 2px solid var(--color-primary-100); }
.support-timeline span { color: var(--color-text-muted); font-size: 10px; }
.support-pagination { display: flex; flex-wrap: wrap; justify-content: center; align-items: center; gap: 16px; margin-top: 24px; font-size: 12px; color: var(--color-text-muted); }
.support-page a:focus-visible, .support-page button:focus-visible, .support-page input:focus-visible, .support-page select:focus-visible, .support-page textarea:focus-visible { outline: 3px solid var(--color-primary-300); outline-offset: 3px; }
@media (max-width: 1024px) { .support-detail--operator { grid-template-columns: minmax(0, 1fr); } .support-sidebar { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); } }
@media (max-width: 640px) {
  .support-heading { flex-direction: column; align-items: stretch; gap: 16px; }
  .support-heading .btn { align-self: flex-start; }
  .support-panel, .support-ticket-card { padding: 18px; }
  .support-stats { gap: 8px; }
  .support-stat { padding: 16px 10px; }
  .support-stat strong { font-size: 26px; }
  .support-queue-row { grid-template-columns: minmax(0, 1fr); gap: 16px; }
  .support-queue-meta { flex-direction: row; flex-wrap: wrap; align-items: center; justify-content: flex-start; }
  .support-message { max-width: 100%; padding: 14px; }
  .support-sidebar { display: flex; }
  .support-form-actions { align-items: stretch; }
  .support-form-actions .btn { flex: 1 1 auto; }
  .support-filters { align-items: stretch; }
  .support-filters > .support-field { flex: 1 1 100%; }
  .support-filters .support-check { min-height: 32px; }
}